The work. From startups to Fortune 100.
- Data and analyticsAI accelerated
Predictive analytics for a global commodities desk
The problemTraders priced agricultural commodities against market data, weather, geopolitics and supply chain signals that lived in separate places and arrived too late to act on.
What we builtA platform integrating those streams into customizable dashboards and alerts, with machine learning models forecasting price movement and market trends in real time.
The outcomeTraders can see price movement, weather, geopolitics and supply signals in one place and adjust position while the move is still happening.
Data engineering · Predictive modeling · Dashboard design · Real time integration
- Commerce and technologyAI assisted
Global ecommerce transformation for a consumer brand
The problemMultiple large-scale sites had to be designed at once across new branding, complex user flows, localization and CMS constraints, with diverse customer groups and no shared foundation to build on.
What we builtCustomer research, a full design system and the mobile and desktop experience, architected as one global solution with localization built in and personalization running underneath it.
The outcomeOne platform serving every market, with time on site, conversion and customer satisfaction all moving in the right direction.
Customer research · Design system · Web and mobile · Localization · Personalization
- Retail and customer experienceNon-AI
CX and marketing optimization for a national retailer
The problemA leadership position was under pressure from influencer streaming and the collapse of in-home installation visits. The business needed to know what to change and what to leave alone, fast.
What we builtCustomer surveys, friendship groups, personas and journey maps, turned into targeted changes across messaging, user flows and customer support, not a rebuild.
The outcomeOptimization, not invention. A set of smaller, critical changes to targeting, messaging and support that let the business hold its position through a market shift.
Customer research · Personas · Journey mapping · Messaging · Service design