Retail and Commerce. More revenue from the same traffic.
What we solve in retail and commerce.
Traffic is expensive, so the gains are in what happens after the click: conversion, order value, repeat purchase and the cost of serving each customer. We work on the journey first, then put personalization and prediction behind it.
- Conversion and customer journey
- Personalization and recommendation
- Lifecycle marketing
- Inventory and demand
- Customer support
What we see, and what we do about it.
The website does not convert
Journey and UX rework, testing program.
Non-AIMore revenue from the same traffic
Every customer gets the same message
Segmentation and personalized journeys.
AI ledHigher engagement per contact
Cross-sell happens by accident
Recommendation engine, cross-sell and upsell prompts.
AI ledMore revenue per transaction
We do not know what customers actually think
Sentiment and review analysis at scale.
AI ledPositioning based on evidence
Inventory counts are wrong
Inventory sync and automated tracking.
AI acceleratedFewer stockouts and write-offs
Support volume and cost keep climbing
Self-service portal and conversational AI.
AI ledLower support costs